We want you to get the right part and the right colour first time, which is why we check your registration and paint code against the build data before dispatch. If something still needs to come back, this page explains how. None of this affects your statutory rights.
Changing your mind
If you are a consumer, you can cancel most orders for any reason within 14 days of receiving them, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Tell us by email within those 14 days, then send the goods back within a further 14 days. We refund the price of the goods and the standard delivery charge within 14 days of receiving them back. You pay the cost of returning goods when you change your mind.
Unpainted, primed panels can be returned this way if they are unfitted, undamaged and in their original packaging.
What cannot be returned for a change of mind
- Panels painted to your colour code, and paint mixed to a colour code, because these are made to your specification and cannot be resold.
- Opened paints, fillers and aerosols, which cannot be returned once opened for health and safety reasons.
- Workshop services, fitting and installation that have been fully carried out with your agreement.
This does not affect your rights if an item is faulty.
Faulty goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty you can reject it for a full refund within 30 days. After that, we will repair or replace it, or refund you if that is not possible. We cover the cost of returning a faulty item.
Transit damage
Please check panels for damage as soon as they arrive, before unpacking further or attempting to fit them. Tell us within 48 hours of delivery if there is any damage, with photos where possible, so we can arrange a replacement or collection.
The wrong part
If we supplied the wrong part for the registration you gave us, we collect it at our cost and send the correct one. If no registration was supplied and the part does not fit, it can be returned as a change of mind under the terms above, where the item is eligible for return.
Repair packages and fitting
You can cancel a supplied and fitted booking free of charge up to 48 hours before the booked date. If you cancel within 14 days of ordering but after we have started work at your request, we refund the price less the value of the work already done.
How to return something
- Email info@atautoparts.co.uk with your order number and the reason.
- We reply within one working day with a returns reference and the address.
- Pack the item securely in its original packaging and use a tracked service. Keep your proof of postage.
Complaints
If you are unhappy with anything, email us first and we will do our best to put it right. You can also contact Citizens Advice on 0808 223 1133 if you are in the UK.
Panel and Prime is a trading name of AT AUTO & SPARES LTD, a company registered in England and Wales, company number 17176482. Registered and trading address: Unit 1 Main Road, Tydd Gote, Wisbech, PE13 5QD, United Kingdom. Email info@atautoparts.co.uk, telephone +44 7429 827113.